Help & Contact

Terms and conditions:

All orders are subjected to availability and confirmation. Dispatch times may vary according to availability and there are no guarantees as to delivery times (upon confirmation of your payment, an email will be sent with an estimated delivery date). You can make your payment by paypal. Once you have completed your purchase, you will be sent an email with the receipt. Shipping costs may vary depending on the country the order is shipped to.

Order process:

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this e-mail will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we receive a proof of payment from your bank. If your order has not arrived by the estimated delivery date, please email us using the contact us form and quote your order number. We will reply as soon as possible and do our best to locate your parcel straightaway. If it cannot be found, we will arrange a replacement or refund for you.

Returns:

Xperimental Shoes will accept your return up to 14 days after the placement of your order. Please contact us within 7 days of receiving your order on the email returns@xperimentalshoes.com (stating the reason for the return) and send us the product within the next 7 days to the following address:

Rua Clube Naval, entrada 158 1º drt 4490 Póvoa de Varzim, Portugal

Please always keep in mind the time the package will take to reach us. The product is of your entire responsibility until it reaches us. We strongly recommend you use a service which ensures the quality of the delivery for your return. Returns shipping costs are your responsibility.
Xperimental Shoes will not accept your return if: – the product is damaged or shows signs of having been worn. – the product isn’t returned in the original box provided.

Questions:

If you have any enquiries regarding your order or our brand, we’re glad to help you. Just fill in the form below, including as much information as possible and we’ll answer all of your queries as soon as possible.

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